HOME • IVR

IVR

Learn how to configure your inbound call IVRs to personalize the inbound caller experience and reduce unnecessary transfers between departments.

lessons

4 Minutes

IVR Overview

Understand the "job to be done" of IVR and the different components involved.

7 Minutes

Common IVR Use Cases

Walkthrough a sample use case for IVR.

4 Minutes

IVR Say/Play Node

Understand Say/Play funtionality and personalization.

11 Minutes

IVR Gather Input & IVR Split Nodes

Understand Gather Input funtionality and example use cases.

6 Minutes

IVR Send to Agents Node

Understand how to create tasks with Send to Agents and other configurability.

3 Minutes

IVR Check Hours Node

Understand how to configure and check business hours, with example use cases.

11 Minutes

IVR Webhook Node

Understand Webhook functionality and use cases.

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