IVR for CONTACT CENTERS
Personalize the inbound caller experience with an intuitive, self-serve IVR.
Gather input, route and forward calls, assign tasks, and power automated omnichannel resolution.
Gather input, route and forward calls, assign tasks, and power automated omnichannel resolution.
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Regal drives 3,500,000+ ROI-positive conversations a month
"I LOVE BEING ROUTED TO THE
WRONG DEPARTMENT."
- Said No One Ever
PROVIDE 24/7 COVERAGE EVEN WHEN YOUR
AGENTS AREN't AROUND.
You worked so hard to acquire your customers through strategic outbound campaigns, but your poor inbound coverage is putting retention at risk.
Build Better Inbound Call Experiences
Create sophisticated, no-code IVR flows in Regal’s intuitive IVR Builder. Gather customer input, route and forward calls, create tasks for different teams, set and manage business hours, or play a custom message based on caller attributes.
Leverage Seamless Call Routing and Forwarding
Regal is the single source of truth for all of your data. Leverage enriched customer profiles to route customers to the right place – no API calls or manual input required. Plus, use Regal Journeys to automatically trigger communication on your customer’s channel of choice.
Stay Data-Driven
Get comprehensive reporting across your IVR events. Easily understand how many call tasks and IVR events have been created over time directly in the Reporting dashboard.
Treat your customers like royalty
Ready to see Regal in action?
Book a personalized demo.
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