ANNOUNCEMENT: Regal Journey Builder for 8x8 Customers Through 8x8 Technology Partner Ecosystem Partnership

Regal and 8x8 launch a joint offering, through the 8x8 Technology Partner Ecosystem, making Regal the only Journey Builder provider for 8x8’s outbound contact center customers

INTRODUCTION 

At Regal our mission has always been to empower contact center teams to leverage real-time customer signals to customize customer interactions, leading to more customers with a higher lifetime value. Over 50% of potential customers are missed by legacy outbound contact center dialing strategies. And, every potential customer not reached or converted translates into lost revenue.

In the last three years we have earned the trust of hundreds of the world’s best consumer brands, enabling their outbound contact center teams to take advantage of untapped customer data to reach the right customer at the right time with the right message. To date, most customers have switched from their legacy CCaaS to Regal.

Today we are thrilled to announce a deeper partnership with 8x8, through the 8x8 Technology Partner Ecosystem, to allow 8x8’s outbound contact center customers to take advantage of the Regal Journey Builder (including Unified Customer Profile), Regal Sales Dialer, and Regal AI directly from 8x8’s CCaaS platform. Our innovative technology drives 25% more revenue for our customers. No more need to completely move CCaaS platforms to take advantage of Regal’s innovative capabilities.

This is more than an integration announcement. The entire 8x8 organization is committed to helping their outbound contact center customers shift from the legacy “spray and pray” dialing strategies to modern, data-centric customer engagement. Organizations require a modernized playbook of comprehensive solutions that seamlessly integrate proactive outreach channels to build relationships, boost conversion rates, increase customer satisfaction, and improve retention. We’re helping our joint customers connect with their customers before competitors do. ‍

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A NEW AGE FOR CONTACT CENTERS

With Regal, outbound contact centers can now:

• Unify real-time customer signals like digital behaviors, contact center conversations, in-person behaviors, and even surveys/feedback
• Build customer journeys to maximize the answer rate for each individual customer
• Improve conversation rates by optimizing the messages for each customer
• Experiment and innovate with outbound calling strategies, improving the ROI from their outbound contact center

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Some of the key benefits to using Regal with 8x8 are:

• Improved customer engagement and experience: Meet modern consumers' expectations for convenience by providing proactive updates, reminders, and offers across their preferred channels, enhancing satisfaction and loyalty.
• High return on investment: The key to higher conversion is great conversations. Conversations build relationships and that results in a better customer experience, more sales, and better retention.
• Easy implementation / No-code: Quickly deploy with no-code integration to start benefiting immediately without extensive technical resources.
• Unified customer profile: Combine data for a comprehensive customer view, enabling more personalized and effective communication strategies.
• Actionable insights: Use data-driven insights to optimize communication strategies and drive better outcomes.
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CONCLUSION 

The future of contact centers is not in endless efficiency that treats every customer the same. We believe in using data to help treat millions of customers like one in a million.

“In joining forces with 8x8, we are helping more contact center teams take advantage of the market-leading Journey Builder,” notes Rebecca Greene, Co-Founder and CTO at Regal. 

As more companies begin to embrace the urgency to displace legacy technologies with advanced data-driven tools, we anticipate more organizations will join us and our strategic partners on this journey to realize and execute the powerful connection between richer customer experiences and sustainable business success. The future of proactive outbound customer engagement is brighter than ever.

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Learn more about Regal Journey Builder and Sales Dialer.

Learn more about 8x8 Contact Center and the 8x8 Technology Partner Ecosystem.